Refund and Cancellation Policy

The 7-day trial is free and asks for no card, so there is nothing to refund. When it ends the account becomes read-only until you choose a plan. You can still download your data.

You can cancel at any time by telling us at contact@sarrafai.com or on WhatsApp, or by simply not renewing. Cancelling stops the next charge. Your business keeps working until the paid date, then for 7 more days, then becomes read-only. You can download your data for 90 days after that.

A month that has been paid for is not refunded, whether or not you used it. If you cancel part-way through a month, you keep the service until the end of that month.

• If you change your mind within 14 days of paying for a year, we will refund the full amount.
• After that, the year is yours to use and we do not refund unused months.
• If you move from monthly to yearly, we start your year from the date you are already paid up to, so you lose nothing.

• Moving to a bigger plan part-way through a year: you pay only the difference in price for the months left.
• Moving to a smaller plan: it takes effect at your next renewal. The difference is not refunded for the current period. Before you switch, make sure the number of people and branches fits the smaller plan.

If you were charged twice, charged the wrong amount, or a payment was taken and your plan was not activated, tell us. We will correct it or refund the extra amount in full, whatever the date.

A refund goes back to the account or card you paid from. We start it within a few working days of agreeing it. After that it normally reaches you within 7 working days, depending on your bank.

GST charged on an amount is returned with it, and we issue a credit note for the invoice.

Write to contact@sarrafai.com or message us on WhatsApp with your business name, the email you signed up with and the payment reference or invoice number. We reply within 2 working days.