Terms of Service

Sarraf AI is cloud software for jewellery businesses: billing and GST, stock and tags, Girvi, schemes, karigars, accounts and reports, with an assistant that answers from the shop's own records. It is provided over the internet and needs a connection to use.

You must be a business, or a person acting for one, and at least 18 years old. The person who creates the account confirms that they may accept these terms for the business. Keep your password private. You are responsible for what is done with your account and for the people you add. Switch off people who leave.

Everything you enter is yours. We use it only to run the service for you, as the Privacy Policy describes. You can download your data at any time from Settings. You promise that you may lawfully collect and use the data you enter, including your customers' personal data, PAN and Aadhaar details. You are responsible for telling your customers how you use it and for the consents the law needs.

You are responsible for the accuracy of your bills, rates, stock and tax treatment. Sarraf AI's calculations are an aid, not tax or legal advice. Check them with your accountant.

For your customers' personal data in the app, you decide the purpose and means, and we process it for you. We will:

• process it only to provide the service and on your documented instructions (using the app is an instruction);
• keep it confidential and limit access to people who need it;
• protect it with reasonable security measures, as described in the Privacy Policy;
• use service providers as described in the Privacy Policy and be responsible for them;
• help you answer a customer's request to see, correct or erase data, and tell you without delay if we learn of a breach of it;
• return it for download and then delete it when the subscription ends, as set out below.

• Free trial: 7 days, no card needed, with the limits shown on the Pricing page. One business may open one free trial. Opening further trials with another mobile number, email address or GSTIN to keep using the trial is not allowed. After the trial the account is read-only for 7 days: you can sign in, look at everything and download your data, but not add or change records. If you have not chosen a plan by then the account is suspended and nobody can sign in. Your data is kept, and it is restored when you choose a plan.
• Plans differ in the number of people who can sign in, branches and monthly AI credits. The Pricing page shows the current prices. They are per business, before GST, and GST is added at the rate in force.
• You can pay monthly, or for a year at the price of 10 months (2 months free). A yearly price stays the same until the year ends.
• We send an invoice or a payment link. You pay by UPI, bank transfer or the payment provider's methods. A plan is active from the day your payment is recorded.
• If you move to a bigger plan part-way through a year you pay only the difference in price for the months left.
• We may change prices for future periods. We will tell you at least 30 days before a renewal, and the price you have already paid for will not change.

Your plan runs until the paid date. If it is not renewed, your business keeps working for 7 days, then becomes read-only: you can still sign in, look at everything and download your data, but not add or change records. You can end the subscription at any time by not renewing or by writing to us. We may suspend an account that breaks these terms or is used for fraud, after warning you where we can.

After a subscription ends, the owner can still download the data for 90 days. After that we delete it, as the Privacy Policy explains. Refunds are covered by the Refund Policy.

The assistant helps you find information and prepare actions. It can be wrong or misunderstand a question. It may use an outside language model, as described in the Privacy Policy. Actions that change records or send messages wait for a person to approve them. You remain responsible for decisions you make using it. AI credits are counted each month as shown on your plan and do not carry over.

Do not use Sarraf AI to break the law, to enter data you may not lawfully hold, to try to reach another business's data, to disturb or overload the service, to copy or resell it, or to send spam. Do not attempt to bypass limits such as the number of people on your plan or the one free trial for each business. Do not copy, scrape or record the service's screens, layouts or data structures in bulk, use automated tools on it other than the API keys a paid plan includes, reverse engineer it, or use an account to build a competing product.

We work to keep Sarraf AI available and will announce planned maintenance where we can. We cannot promise it will never be interrupted or free of errors. Keep your own copy of important records by using the data download regularly. Support is by WhatsApp and email at the addresses on the Contact page.

Sarraf AI, its software, design and name belong to us. You receive a right to use it for your own business while your subscription is active. You do not get ownership of it. If you send us feedback, we may use it to improve the service.

The service is provided as it is. As far as the law allows, we are not responsible for indirect losses, lost profit, or losses from internet failure, from decisions made on the basis of reports or assistant answers, or from events outside our control. As far as the law allows, our total responsibility for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here limits responsibility that the law does not allow to be limited.

We may change these terms. We will tell you at least 30 days before a change that matters takes effect, by email or inside the app. If you keep using the service after that, you accept the change. If you do not, you can end your subscription.

These terms are governed by the laws of India. The courts at Your city have jurisdiction, subject to any right you have under law to go elsewhere. Questions about these terms: contact@sarrafai.com.